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How to Reach DayStarr Support

At DayStarr, we believe great customer support starts with taking care of the people who provide it. Our local Owosso team staffs our office Monday through Friday from 8:00 AM to 5:00 PM. During those hours, your call rings directly to our in-office customer experience representatives. We prioritize having a local team available during the […]

Important Information About Pre-Install Work

DayStarr may perform preparatory work outside your home 1–5 days prior to your scheduled installation to run the service drop. No contact or presence is required for this work. In most cases, the drop will follow the path of least resistance, often aligning with existing utility routes (such as electric, cable, or phone lines) to ensure […]

What determines if my connection is overhead or underground?

We base our decision on three key factors: Our network design in your area If the main fiber line serving your neighborhood is underground, there’s a high chance your drop to the home will be underground too. If the main line is aerial (on poles), we’ll usually bring the line to your home the same […]