I received an email notice to sign an electronic document, what do I do?
We only use e-signature [electronic signature] for our agreements. There is no paper that you will need to sign or print.
You must sign before we can begin our process
All discussions and estimates are void without fully completing the e-signature document(s).
Depending on the services you have expressed interest in you should expect to receive:
Retail Service Agreement
Business Voice Addendum
Cloud Based Phone Addendum
IP Voice Addendum
All the pages in the e-signature document must be signed before we can schedule your work.
I didn’t receive my e-signature message
Please check your junk mail folder. Our e-signature notification will show up in your inbox as coming from DayStarr Comunicaitons, however it is sent by RightSignature, a service for e-signature document distribution. This could get it sent to your junk mail.
We send to the person in your company who is authorized to sign. Please make a correction with us if this is not you.
This is important because you cannot forward this email to that individual after the e-signature document has been sent.
I signed the document, yet when I followed up you didn’t receive it.
Please be sure to follow through and sign all documents. All pages require a signature for the document to be completed and sent back to us. Skipping a page will result in a null document.
There will be a Red Arrow at all points where you are required to click and sign.
Complete all the Red Arrows and hit submit. We will see the email immediately once complete.
If you would like someone to help you through the process, feel free to contact Customer Experience at 989-720-6000 and let them know you would like some help with the RightSignature process.
I’m a current customer and I want to change services, what do I do?
If you change services, move, change owners, etc. we will need to process new documents. This same process as described above is followed.