Will DayStarr cancel my service with my current provider after setting up my new service?
You are the only one that can cancel your internet. As soon as our internet is installed, you can call your provider to cancel your previous service
What about canceling my voice service with another provider?
When we port the numbers, that usually cancels your voice service but not your internet or long distance service. To be safe you should always confirm with your current provider
Can I keep my current phone numbers, and is there a fee to do this?
This process is called number portability. We are able to port most in-state numbers. There is no charge to port numbers
What will my first bill look like?
Since we bill in advance, the first bill will be larger than your normal bill.
I received an email notice to sign an electronic document, what do I do?
We only use e-signature [electronic signature] for our agreements. There is no paper that you will need to sign or print.
You must sign before we can open an account, make changes, or schedule.
All discussions and estimates are void without fully completing the e-signature document(s).
Depending on the services you have expressed interest in, you should expect to receive:
Internet Agreement
Business Voice Agreement
Cloud Based Phone Agreement
Service Level Agreement
All the pages in the e-signature document must be signed before we can schedule your work.
I didn’t receive my e-signature message
Please check your junk mail folder. Our e-signature notification will show up in your inbox as coming from DayStarr Customer Experience but sent through an e-signature document program called DocuSign. This could get it sent to your junk mail.
We send to the person in your company who is authorized to sign. Please make a correction with us if this is not you.
I signed the document, yet when I followed up you didn’t receive it.
Please be sure to follow through and sign all documents. All pages require a signature for the document to be completed and sent back to us. Skipping a page will result in a incomplete contract.
Begin by clicking “Review Document” from the email you received. There will be colored flags indicating which fields need to be completed.
Complete all required fields and hit “Finish.” We will automatically be notified when you complete the paperwork.
If you would like someone to help you through the process, feel free to contact Customer Experience at 989-720-6000 and let us know you would like some help with the DocuSign process.
I’m a current customer and I want to change services, what do I do?
If you change services, move, change owners, etc. we will need to process new documents. This same process as described above is followed.
