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Is your Internet working on some devices but not all? Note we DO NOT directly support user devices but we have put together some basic help guides for things we see often.

2.4 vs 5ghz

Note: If you have a DayStarr managed router or Whole Home Wi-Fi package, DayStarr is happy to do this for you! Just give us a call and we’ll help set things up. Most modern routers broadcast two types of Wi-Fi signals — 2.4GHz and 5GHz — and each one has its own strengths.  2.4GHz Wi-Fi […]

I need a workaround to CGNAT Port Forwarding

While CGNAT prevents traditional port forwarding, there are several alternatives to access services from outside your home network: Use IPv6 – DayStarr provides every residential customer with a real IPv6 address. Many modern applications and services support IPv6, which does not require NAT or port forwarding. If the service you want to use supports IPv6, […]

Not Getting the Speed You Expect? Start Here

How to Run a Speed Test Running a speed test helps you see how fast your internet is working at any given moment. It shows: Download Speed: How fast data comes to your device (streaming, browsing, etc.) Upload Speed: How fast data leaves your device (sending emails, uploading photos) Ping (Latency): How quickly your device […]

Should I Reboot My Router Occasionally?

Yes — Restarting your router every now and then is a simple way to keep your internet connection running smoothly. Note, do not confuse this with a factory reset Why Reboot? Power cycling (unplugging and plugging back in) your router can help: Clear up minor glitches or slowdowns Refresh your connection to the internet Improve […]

What is a Static IP vs Public IP vs CGNAT and how do I know which one I need?

Every device that connects to the internet uses something called an IP address — like a street address for where your internet traffic should go. But not all IP addresses work the same way. Here’s what you need to know: CGNAT (Carrier Grade NAT) DayStarr places most residential and standard business customers behind CGNAT by […]

Which Router Should I Purchase?

We recommend one of ours, but there are also some other options! Choosing the right router is key to getting the most out of your internet connection — especially as more devices in your home rely on strong Wi-Fi. Here’s what we recommend: ✅ Why We Recommend a Managed Router or Whole Home Wi-Fi Package […]

Why is my Internet Not Working?

In most cases, internet issues can be fixed with a few quick steps. Try the steps below before giving us a call. ✅ Step 1: Check Other Devices Is the issue happening on ONE device or ALL devices? If just one device isn’t working:Try restarting that device and reconnecting to Wi-Fi. If everything is offline:Continue to […]