2.4 vs 5ghz
Note: If you have a DayStarr managed router or Whole Home Wi-Fi package, DayStarr is happy to do this for you! Just give us a call and we’ll help set things up. Most modern routers broadcast two types of Wi-Fi signals — 2.4GHz and 5GHz — and each one has its own strengths. 2.4GHz Wi-Fi […]
Does DayStarr Offer Voicemail On My Landline?
Landline Voicemail Service We offer voicemail service for landline phones, giving you a convenient way to receive messages when you’re unavailable. Need help setting it up? Click here to view our voicemail setup guide (PDF) Please note:Voicemail service does not work if you are also using a physical answering machine. We recommend disabling or unplugging […]
How Can I Pay My Bill?
We offer several easy ways to pay your bill 🔁 Autopay Autopay is the recommended option for all accounts. You can set it up using a debit/credit card or ACH bank account. To update or enroll in autopay: Log in to your [online customer portal] Or call us at 989-720-6000 📞 Pay by Phone Call […]
How come I am not getting my Emailed Invoices?
Check your Spam Box! 📥 My Invoice Emails Are Going to Spam — What Should I Do? If you’re not seeing your invoice emails in your inbox, they may be getting filtered into your Spam or Junk folder. Here’s how to fix it: Step 1: Check Your Spam or Junk Folder Look in your Spam, […]
How do I change my payment method?
How do I change my payment method? Please note, anytime a payment method is changed, if there is a balance on your account, it will automatically attempt to charge the new method. Online portal – Login to your online portal and update the payment. https://account.daystarr.net/sign-in Call our office – Our Customer Experience Team is happy […]
How will I receive an Invoice?
DayStarr operates as a subscription-based service, which means billing is handled automatically unless you choose otherwise. Here’s how you’ll receive your invoices, depending on your preferences: Email (Default) Autopay occurs 21 days after the emailed invoice is sent. This can be changed and if you need a help with that, please contact us! If autopay […]
I need a workaround to CGNAT Port Forwarding
While CGNAT prevents traditional port forwarding, there are several alternatives to access services from outside your home network: Use IPv6 – DayStarr provides every residential customer with a real IPv6 address. Many modern applications and services support IPv6, which does not require NAT or port forwarding. If the service you want to use supports IPv6, […]
Not Getting the Speed You Expect? Start Here
How to Run a Speed Test Running a speed test helps you see how fast your internet is working at any given moment. It shows: Download Speed: How fast data comes to your device (streaming, browsing, etc.) Upload Speed: How fast data leaves your device (sending emails, uploading photos) Ping (Latency): How quickly your device […]
Should I Reboot My Router Occasionally?
Yes — Restarting your router every now and then is a simple way to keep your internet connection running smoothly. Note, do not confuse this with a factory reset Why Reboot? Power cycling (unplugging and plugging back in) your router can help: Clear up minor glitches or slowdowns Refresh your connection to the internet Improve […]
What is a Static IP vs Public IP vs CGNAT and how do I know which one I need?
Every device that connects to the internet uses something called an IP address — like a street address for where your internet traffic should go. But not all IP addresses work the same way. Here’s what you need to know: CGNAT (Carrier Grade NAT) DayStarr places most residential and standard business customers behind CGNAT by […]
Which Router Should I Purchase?
We recommend one of ours, but there are also some other options! Choosing the right router is key to getting the most out of your internet connection — especially as more devices in your home rely on strong Wi-Fi. Here’s what we recommend: ✅ Why We Recommend a Managed Router or Whole Home Wi-Fi Package […]
Why is my Internet Not Working?
In most cases, internet issues can be fixed with a few quick steps. Try the steps below before giving us a call. ✅ Step 1: Check Other Devices Is the issue happening on ONE device or ALL devices? If just one device isn’t working:Try restarting that device and reconnecting to Wi-Fi. If everything is offline:Continue to […]