Why is my Internet Not Working?

✅ Step 1: Check Other Devices

Is the issue happening on ONE device or ALL devices?

• If just one device isn’t working:
  Try restarting that device and reconnecting to Wi-Fi.

• If everything is offline:
  Continue to the next steps.

✅ Step 2: Power Cycle Your Equipment

A simple restart can fix many common issues.

1. Unplug your router from power

2. Wait 30 seconds

3. Plug them back in and wait 2–3 minutes for them to fully reboot

4. Try reconnecting to the internet

💡 If you have a mesh or whole-home Wi-Fi system, restart those units too.

✅ Step 3: Check Cables and Connections

Make sure all cords are:

• Plugged in securely

• Not loose or damaged

• Power lights are on for your modem and router

If you recently moved or rearranged equipment, make sure everything’s reconnected properly and not kinked.

✅ Step 4: Restart Your Devices

After your router reboots, restart your:

• Computer, phone, tablet, or smart TV

• This helps the device reconnect to your network correctly

✅ Step 5: Check for a Local Outage

Occasionally, service may be down temporarily due to maintenance or an area-wide issue.

To check:

• Visit our [Network Status Page]

• Or call or text our office at 989-720-6000 to ask about known outages

📞 Still Not Working?

If you’ve tried the steps above and still have no connection, we’re happy to help.

Call or text us at 989-720-6000 and let us know:

• If the issue is wired, wireless, or both

• If lights are on/flashing on your modem/router

• What troubleshooting steps you’ve already tried

The more info you can share, the faster we can get things fixed!