At DayStarr, we believe great customer support starts with taking care of the people who provide it. Our local Owosso team staffs our office Monday through Friday from 8:00 AM to 5:00 PM. During those hours, your call rings directly to our in-office customer experience representatives. We prioritize having a local team available during the workday so customers can speak directly with people who live and work in the same communities we serve.
To support both our customers and our team, DayStarr uses a Midwest-based overflow and after-hours support partner. If all of our in-office representatives are assisting other customers, or if you call outside of normal business hours, your call will be routed to this support team. They have secure access to view accounts, reboot equipment, and help with many common troubleshooting issues. For security and privacy reasons, this support team does not have access to payment information. They cannot take payments, view payment details, or provide account balance information. Any billing-related questions will be handled directly by our DayStarr office during normal business hours.
You can also email connect@daystarrfiber.net for support. Sending an email to this address will automatically create a ticket on your account so our team can review the issue. To help us connect the request to the correct account, please send the email from the email address associated with your DayStarr account. If you are emailing from a different email address, please include the service address and as much detail as possible about the issue you are experiencing. As always, you can call or text (989) 720-6000 to reach us!