For DayStarr customers that use Daystarr supplied phones, you are set up already to work remotely. Follow the steps below that will best fit your needs.
1 – MaXUC – Cell Phone Login and Desktop Login
- Best method is to have our MaXUC app on your computer and/or mobile phone.
- Your customers are calling the same number they always do.
- Your employees can be anywhere and answer incoming calls on their computer and/or phone.
- Ability to place calls on Park and notify others of the call.
- If working on a computer, a Bluetooth headset or wired headset with a microphone are needed.
- When making calls from this app on your cell phone, your desk phone number is displayed. Not your personal cell number.
Free trial offered on MaXUC during this time of COVID-19.
2 – CommPortal This comes with your DayStarr supplied phones.
To access CommPortal type the following into a web browser – my.daystarr.net
Number is your desk phone number (pick up your handset to see that number if you do not know) and type in password. If you do not know either your desk number or password, email: support@daystarr.net or contact us at 989-720-6000.
Features included with CommPortal:
- Allows for various ways to direct incoming calls. (A couple examples below)
- Send all calls to your cell phone.
- Send all calls to voicemail to call them back on another phone.
- Visual voicemail and email visual voicemail to others.
- See missed calls.
- Create a schedule for receiving or rejecting calls (e.g. your work schedule).
- Send all calls to voicemail to call them back on another phone.
This comes included with your DayStarr supplied phones at no extra charge.
3 – Take your physical phone to your remote site.
- Don’t forget your ethernet cord!
- Our 5-Series phones are WiFi enabled. No ethernet cord needed.
- A power cord is required. Limited supply available.
- Contact DayStarr about getting a power cord.
4 – DayStarr customers without DayStarr supplied phones.
- First ask your physical phone provider what they can do for you.
- We can forward calls to cell phones. Roll over numbers, and toll frees will be forwarded if they are pointed at the main number.
- Outgoing calls will show the caller ID that is on the phone that calls are forwarded to.
If you are experiencing an outage or slow internet speeds at home, click here and follow the steps to troubleshoot your network or contact DayStarr for remote assistance.
