DayStarr Communications strives to provide consumers with accessible, easy-to-understand information about the services we provide, so they can make informed decisions about which services best meet their needs. Consistent with that goal, we have established this page as a single place where consumers and others can access and review the relevant policies, agreements, and other information about our fiber internet access services.
Additionally, the Federal Communications Commission (“FCC”) requires that DayStarr Communications and other providers of broadband internet access services disclose certain information regarding those Internet services. The information required for disclosure under the FCC’s rules is found below and in the various policies and documents listed and linked on this page. To assist you in finding the information you’re looking for, we highlight below information that the FCC specifically calls for in the Open Internet Disclosures.
Network Practices
DayStarr Communications does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The bullets below provide an overview of DayStarr Communications’ network practices with respect to its broadband internet access services.
Blocking
DayStarr Communications does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices. DayStarr Communications does engage in reasonable network management practices described below.
Throttling
DayStarr Communications does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. DayStarr Communications does engage in reasonable network management practices described below.
Affiliated Prioritization
DayStarr Communications does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.
Paid Prioritization
DayStarr Communications does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
Network Management
DayStarr Communications manages its network with one goal: to deliver the best possible broadband internet access service to all of its customers. To further this effort, DayStarr Communications uses reasonable network management practices that are consistent with industry standards. DayStarr Communications uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Terms & Conditions for Residential Service. These tools and techniques are dynamic and can and do change frequently. Network management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.
As the Internet and its related technologies continue to evolve, DayStarr Communications’ network management tools will also keep pace so we can deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here as well as other locations if we make significant changes to our network management techniques.
DayStarr Communications currently does not maintain a separate system to assist with managing times of congestion. As our network technologies and usage of the network continue to evolve, we reserve the right to implement a new congestion management system if necessary in the performance of reasonable network management and in order to maintain a good broadband Internet access service experience for our customers, and will provide updates here as well as other locations if a new system is implemented.
Application-Specific Behavior
DayStarr Communications provides its broadband Internet access service customers with full access to all the lawful content, services, and applications that the Internet has to offer. DayStarr Communications does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.
Device Attachment Rules
DayStarr Communications supplies an optical network terminal (ONT) to access our broadband internet access service. In some cases, we may also provide a wireless router. Other customers may choose to supply their own wireless router. All DayStarr supplied devices pass rigorous internal testing and must pass UL certification, and FCC certification. DayStarr Communications has no control over customer devices that are attached behind the ONT.
Security
DayStarr Communications employs a number of practices to help prevent unwanted communications, such as spam, and protect the security of DayStarr Communications’s customers and network. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks.
Data Usage Plans
DayStarr Communications does not have any usage based plans for residential services.
Privacy Policies
DayStarr Communications’ privacy policies with respect to internet service are explained in the Terms & Conditions for Residential Services found on our web site.
Redress Options
If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about internet service, please contact DayStarr Communications at support@daystarrfiber.net. DayStarr Communications will review and promptly respond to all submissions.